Lee R. Lambert, PMP, CEO
2009 PMI Fellow
PMI's Prof Development Provider of the Year (2007)
PMI's Distinguished Contribution Award (1995)

People Challenges in a Project Environment On-Demand Blended Workshop: Resolving Conflict in a Productive Way
with Lee Lambert, PMP, CEO
8 PDUs (6 Leadership, 2 Strategic)


Comfort of Your Own Home
Self-paced Online Workshop including Webinars with Lee Lambert
www.PDUs4Pennies.com

Online On-Demand Blended Workshop consists of self-guided materials, including any necessary handouts, individual exercises and previously recorded webinars with Lee to drive the information home. Upon registration, you will receive an email with workshop materials and webinar recording information. The webinars for this online blended workshop are broken up into 4 two-hour webinar sessions. All webinars are previously recorded and can be accessed anytime, from any computer or smartphone, at your own pace.

What past students are saying about our On-Demand Blended Workshops:

"I was able to access the recorded sessions on my schedule while still getting the value I needed from Lee for each of the sessions. While nothing can replace being in the same room with Lee, this is the closest thing to having him there."

"I really enjoyed how the course was divided into manageable sessions. It was also extremely convenient to be able to hear the classes recorded at anytime."

"The flexibility is what I liked most about the Online Learning. But Lee's great sense of humor came in a close second."

"I always find Lee to be engaging and a good use of my time. I like the flexible format."

"My priority is time. Having recorded sessions helps me make the most efficient use of my time."

"Lee is a great instructor. I appreciate his pragmatic approach. He places value on important aspects of PM that are easy to overlook."



ABSTRACT

Working with difficult people is not only frustrating and stressful; it can also cost you, your project and your organization time and money. This program will provide powerful insights into how to develop the interpersonal and communication skills you need to recognize and respond to difficult and non-productive behavior in project team members, co-workers AND managers. You will be able to separate people from problems, act rather than react, and shape and encourage acceptable, productive behavior. The emphasis is on understanding why difficult people behave the way they do—and how best to deal with them. Through the administration of a proven Personal Assessment Instrument, you will be able to determine your personal preferences in dealing with conflict and assess whether the use of your preferred style will lead to conflict resolution and project performance improvement.

APPROACH:

This powerful course, combining project management and people management skills, was originally created by Michael Johnson, PhD and Lee R. Lambert, PMI Fellow. Dr. Johnson, a Clinical Psychologist, Attorney and Professor at the University of Minnesota, was a significant contributor to the development of the Personal Profile Assessment Instrument (DiSC). He was known throughout the world for his ground breaking work in the area of personal behavior traits and behavior modification. Mike and Lee were colleagues and partners in presenting workshops throughout the world that combined the power of project management and the ability to understand and deal with unique personal behavior. Sadly, our friend and colleague, passed away unexpectedly a few years ago. As a tribute to Dr. Johnson and his 20 year partnership, Lee has decided to continue the tradition by offering this very special program for the first time since Mike’s death. Lee will capitalize upon Dr. Johnson’s people management wisdom and will present hard-hitting examples of how to identify, and deal with people who are causing your project to encounter unnecessary problems. Through a series of mini-lectures/case examples and hands-on exercises, you will be exposed to the most effective and productive approaches for dealing with people based challenges in a project/business setting. Participants will be divided into teams and given the opportunity to practice their newly acquired skills and strategies. Each student will complete the Thomas-Killmann Conflict Mode self assessment instrument before being faced with several real-world project/people conflict situations in need of conflict management.

These 8 hours may change your life—forever!

LEARNING OBJECTIVES:

At the conclusion of this one day program participants will be able to:

1. Identify basic types of difficult behavior in a project
2. Manage anger and defensiveness in yourself and others
3. Handle conflict, manipulation, and aggression
4. Defuse potentially explosive situations
5. Practice specific strategies for interacting productively with your “difficult people”
6. Capitalize on critical PM information to manage conflict in a productive manner
7. Apply to their personal results from the Thomas-Killmann Conflict Mode Instrument to specific project conflict scenarios
8. Avoid damaging personal relationships while productively managing conflict

OUTLINE:

1. Introduction/Overview—Application in a Project Environment
2. Analyzing the challenges associated with Difficult People
3. Separating the people from the problems
4. Creating a Strategy to turn negative to positive
5. Behavioral modification—the key to success
6. Dealing with the Conflict of Dealing with Conflict
7. Using and Understanding the Thomas-Killmann Instrument
8. Summary and Conclusion—maybe we can “all get along”?

WHO SHOULD ATTEND?

This program has been designed to meet the challenges facing every person who is attempting to achieve objectives, while working with other people. Clearly project managers, project administrators, project support people will reap significant benefits. In addition, anyone who finds they face the need to constantly interact with others in any capacity will discover the Return on Investment substantial.

REGISTER 10 OR MORE TOGETHER AND RECEIVE A 10% DISCOUNT


YOUR INSTRUCTOR:

Lee R. Lambert, PMP, CEO is a recipient of PMI’s coveted Distinguished Contribution Award for his stellar work as part of the original team that formulated and implemented the PMP Certification Program and for his sustained dedication and contribution to the growth of the project management profession. Most recently, he has been nominated for PMI's Professional Development Provider of the Year Award for his PDUs for Pennies programs.

He takes the saying; "been there, done that, got the T-shirt" to new heights in project management training, by incorporating a pragmatic perspective and a unique use of personal analogies to help bring the subject matter to life. No other Project Management educator can contend with his uncanny technical knowledge, material content and refreshing delivery - not to mention his humorous, engaging, CommonSense™ style that has mesmerized more than 30,000 students in 21 countries. Lee has been an honored and distinguished member of the project management community since 1968 and is one of the best known and most effective project management educators in the world.
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People Challenges in Project Environment On-Demand Blended Workshop
Self-paced Online Workshop including Webinars with Lee Lambert
(6 Lead, 2 Strat)
$249.00
8 PDUs
To register click 'add to cart' above
The price shown here is our regular non-discounted price. If there is a discount for this class, once you apply your promo codeword where indicated on the following page, your discounted price will be reflected in your cart.
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