Upon registration, we will email you access to our On-Demand Student Portal, where you will have all necessary webinar recordings and workshop material at your fingertips!
Working with difficult people is not only frustrating and stressful; it can also cost you, your project and your organization time and money. This program will provide powerful insights into how to develop the interpersonal and communication skills you need to recognize and respond to difficult and non-productive behavior in project team members, co-workers AND managers. You will be able to separate people from problems, act rather than react, and shape and encourage acceptable, productive behavior. The emphasis is on understanding why difficult people behave the way they do—and how best to deal with them. Through the administration of a proven Personal Assessment Instrument, you will be able to determine your personal preferences in dealing with conflict and assess whether the use of your preferred style will lead to conflict resolution and project performance improvement.
This powerful course, combining project management and people management skills, was originally created by Michael Johnson, PhD and Lee R. Lambert, PMI Fellow. Dr. Johnson, a Clinical Psychologist, Attorney and Professor at the University of Minnesota, was a significant contributor to the development of the Personal Profile Assessment Instrument (DiSC). He was known throughout the world for his ground breaking work in the area of personal behavior traits and behavior modification. Mike and Lee were colleagues and partners in presenting workshops throughout the world that combined the power of project management and the ability to understand and deal with unique personal behavior. Sadly, our friend and colleague, passed away unexpectedly a few years ago. As a tribute to Dr. Johnson and his 20 year partnership, Lee has decided to continue the tradition by offering this very special program for the first time since Mike’s death. Lee will capitalize upon Dr. Johnson’s people management wisdom and will present hard-hitting examples of how to identify, and deal with people who are causing your project to encounter unnecessary problems. Through a series of mini-lectures/case examples and hands-on exercises, you will be exposed to the most effective and productive approaches for dealing with people based challenges in a project/business setting. Participants will be divided into teams and given the opportunity to practice their newly acquired skills and strategies. Each student will complete the Thomas-Killmann Conflict Mode self assessment instrument before being faced with several real-world project/people conflict situations in need of conflict management.
These 8 hours may change your life—forever!
At the conclusion of this one day program participants will be able to:
1. Identify basic types of difficult behavior in a project
2. Manage anger and defensiveness in yourself and others
3. Handle conflict, manipulation, and aggression
4. Defuse potentially explosive situations
5. Practice specific strategies for interacting productively with your “difficult people”
6. Capitalize on critical PM information to manage conflict in a productive manner
7. Apply to their personal results from the Thomas-Killmann Conflict Mode Instrument to specific project conflict scenarios
8. Avoid damaging personal relationships while productively managing conflict
1. Introduction/Overview—Application in a Project Environment
2. Analyzing the challenges associated with Difficult People
3. Separating the people from the problems
4. Creating a Strategy to turn negative to positive
5. Behavioral modification—the key to success
6. Dealing with the Conflict of Dealing with Conflict
7. Using and Understanding the Thomas-Killmann Instrument
8. Summary and Conclusion—maybe we can “all get along”?
WHO SHOULD ATTEND?
This program has been designed to meet the challenges facing every person who is attempting to achieve objectives, while working with other people. Clearly project managers, project administrators, project support people will reap significant benefits. In addition, anyone who finds they face the need to constantly interact with others in any capacity will discover the Return on Investment substantial.
REGISTER 10 OR MORE TOGETHER AND RECEIVE A 10% DISCOUNT
Lee R. Lambert, PMP, CEO is a recipient of PMI’s coveted Distinguished Contribution Award for his stellar work as part of the original team that formulated and implemented the PMP Certification Program and for his sustained dedication and contribution to the growth of the project management profession. Most recently, he has been nominated for PMI's Professional Development Provider of the Year Award for his PDUs for Pennies programs.
He takes the saying; "been there, done that, got the T-shirt" to new heights in project management training, by incorporating a pragmatic perspective and a unique use of personal analogies to help bring the subject matter to life. No other Project Management educator can contend with his uncanny technical knowledge, material content and refreshing delivery - not to mention his humorous, engaging, CommonSense™ style that has mesmerized more than 30,000 students in 21 countries. Lee has been an honored and distinguished member of the project management community since 1968 and is one of the best known and most effective project management educators in the world.